Privacy Policy
Effective Date: 2026-02-21
App: Pro Club | Company: Pro Club
1) Overview
Pro Club (“we”, “our”, “us”) operates the Pro Club mobile application (the “App”).
The App helps users request and arrange bodyguard services and car services.
This Privacy Policy explains what information we collect, how we use it, and the choices you have.
2) Information We Collect
We may collect the following categories of information:
- Account & Profile: name, phone number, email address, and basic profile details (if you create an account).
- Service Requests: pickup/drop-off details, requested service type (bodyguard/car), notes, schedule, and preferences.
- Location Data:
- Precise location (if you allow it) to enable service delivery, routing, and accurate pickup.
- Approximate location may be used to improve service availability near you.
- Device & App Data: device model, OS version, app version, language, time zone, IP address, and diagnostic logs for stability and security.
- Communications: messages you send to support, feedback, or reports.
- Payment Information (if applicable): if you pay inside the App, payments are typically processed by third-party payment providers. We do not store full card numbers; we may store payment status, transaction IDs, and receipts.
Note: If you do not allow certain permissions (like location), some features may not work properly.
3) How We Use Your Information
- To provide and operate the App and fulfill your service requests.
- To verify identity, prevent fraud, and protect users and providers.
- To communicate with you about requests, updates, and support.
- To improve features, performance, and user experience.
- To comply with legal obligations and enforce our Terms.
4) Sharing of Information
We may share information only as needed, including:
- Service Providers: sharing necessary request details (such as pickup location and service type) with bodyguards/drivers to complete your request.
- Vendors: hosting, analytics, crash reporting, customer support tools, and payment processors (if used).
- Legal & Safety: if required by law, or to protect rights, safety, and prevent misuse.
- Business Transfers: if we undergo a merger, acquisition, or asset sale, subject to appropriate safeguards.
We do not sell your personal information.
5) Data Retention
We retain information as long as needed to provide the service, comply with legal obligations,
resolve disputes, and enforce agreements. We may retain certain records for security, fraud prevention,
and financial compliance where required.
6) Security
We use reasonable administrative, technical, and organizational measures to protect your information.
However, no method of transmission or storage is 100% secure.
7) Your Choices & Rights
- Access/Update: you may update certain information in the App (if available).
- Permissions: you can enable/disable permissions (like location) in your device settings.
- Delete Account: you may request account deletion by contacting us at info@proclub.com.
8) Children’s Privacy
The App is not intended for children under 13 (or the minimum age required in your country).
We do not knowingly collect data from children. If you believe a child provided personal data,
contact us and we will take appropriate action.
9) International Data Transfers
Your information may be processed in countries other than your own depending on where our servers
or vendors operate. We take steps to ensure appropriate protection consistent with this Policy.
10) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version in the App
and/or on this page with a new “Effective Date”.